Invoicing

• Jobs are invoiced on completion and payable within 7 days
• Payment is made by way of direct debit
• Any additional fees incurred in providing word processing services will be itemised on the invoice (eg, courier
• fees, STD phone charges etc)

Confidentiality


First Class Transcriptions undertakes to keep all information provided by clients strictly confidential. This confidentiality undertaking remains in force at all times and remains effective at the conclusion of all jobs.

First Class Transcriptions is willing to sign a Client Confidentiality Agreement if required.

First Class Transcriptions has taken measures to ensure that its clients’ data is well protected. It uses a Sydney-based website host whose systems and servers are continuously monitored 24x7. The host uses
virtual servers operating out of secure premises and runs enterprise grade anti-spam, anti-virus and anti-phishing software to help keep email inboxes clear of unwanted content and also to avoid unauthorised
access. In addition, the Owner’s computer system is protected by Norton’s security software.

Disclaimer

Whilst every effort is made to ensure your work is completed in a timely fashion, First Class Transcriptions will not be liable for any loss to clients due to circumstances outside the control of First Class Transcriptions (eg loss of power, internet outage, equipment breakdown, fire etc). In those circumstances First Class Transcriptions will liaise closely with clients to minimise any inconvenience.

Similarly, while every effort is made to ensure work is transcribed as accurately as possible, it is the responsibility of clients to proofread all final work.

Unclear or inaudible words will be highlighted and brought to the attention of clients.

Any errors made by First Class Transcriptions will be rectified at no extra cost to clients.